FAQs
CLEANING OUT MY LITTLE ONE'S CLOSET
We accept quality, like new baby and toddler clothes that meet our strict brand and condition criteria:
- From 0 - 4 years old
- Excellent Condition: Clean (freshly washed), with no sign of wear (no stains, pilling, tears, or holes and labels intact)
- We accept quality high street, premium and luxury brands (see our extensive accepted brands list); We do not accept fast fashion and supermarket brands (such as Tu, George, Carters, Primark, H&M, Zara etc).
Families trust that our inspection process will ensure great quality, "like new" clothing. As such, Pure Bundle must be extremely strict about the quality of clothing we put on our website for resale.
We currently accept clothing, sleepwear and accessories from Premature to 4 years. Many of you have asked us if we do larger children's sizes and maternity wear. We absolutely intend to expand our range of bundles to this sizing in time!
WE CURRENTLY ACCEPT CLOTHING, SLEEPWEAR & ACCESSORIES IN THE CATEGORIES BELOW:
- CLOTHING
- Sleepsuits
- Bodysuits
- Tees & Tops
- Leggings & Pants
- Dresses
- Skirts
- Shorts
- Knitwear
- Jackets & Vests
- Overalls & Pinafores
- Raincoats
- Special Occasion
- Swimwear
- SLEEPWEAR AND ACCESSORIES
- Sleeping Bags
- Hats
- Beanies
- Hair accessories
- Baby Swaddles
- Baby Blankets
- Baby Booties & Mittens
WE CANNOT ACCEPT ITEMS IN THE CATEGORIES BELOW:
- Non-clothing items, such as shoes, toys, books
- Items without a size
- Items without labels
- Homemade or altered items
- Underwear
- Socks
- Clothing with graphics or reference to hometown teams and places that do not have a broad national audience
- Items that contain language or content that is deemed inappropriate for a family-friendly audience
At the moment you will not receive payment for the items. We will resell your items and donate the proceeds (35% - 55% of the selling price) to our charity partners Little Village.
Items not good for resale will be donated to families in need or sent for recycling, depending on the condition.
Items that are in excellent condition but don't meet our brand criteria will be donated to organisations that support vulnerable families.
If any items sneak through aren’t in a good enough condition to be donated, we’ll pass on to a third party recycling service so that they can be repurposed into other products like carpets.
You have 3 options to send us your items:
a.) Receive a reusable Clean Out Bag by post.
Fill out our Clean Out with Pure Bundle form and choose the option "I’d like to receive a Clean Out Bag by post". The Bag will be with you in a week. You'll be able to fill it up with your adorable clothes, then use the enclosed return label to drop it off at Collect Plus free of charge.
b.) Reuse any box or packaging you have at home.
Fill out our Clean Out with Pure Bundle form and choose the option "I’d like to use packaging I have at home, to send clothing to Pure Bundle". Please include a note in the bag with your full name, email and phone number, so that we know the package is from you :) Our address is: Pure Bundle, Unit 347, 19-21 Crawford Street, London W1H 1PJ, UK.
If possible, choose a signed or tracked shipping method with Royal Mail or another provider. You’ll pay for postage, but we’ll reimburse your shipping costs up to £5.00. To be reimbursed for shipping, simply send us a picture of your shipping receipt by email to support@purebundle.com
c.) If you already have the Pure Bundle reusable packaging from a previous capsule order:
Fill out our Clean Out with Pure Bundle form and choose the option "I already have the Pure Bundle reusable packaging from a previous capsule order". Fill your bag with you baby and toddler clothes and include a note with your full name, email and phone number, so that we know the package is from you :) Our address is: Pure Bundle, Unit 347, 19-21 Crawford Street, London W1H 1PJ, UK. Choose a signed or tracked shipping method. You’ll pay for postage, but we’ll reimburse your shipping costs up to £5.00 (just send us a picture of your shipping receipt to this email).
We’ll let you know within 10 days of receipt what items have been accepted and curated into bundles.
We will contact you via email within 10 days of receiving your clothing to let you know we have received them
PURCHASING CURATED BUNDLES
We know buying preloved can be unfamiliar ... especially that first time.
We strive to provide you with quality, "like new" items, every time. We have a strict inspecting, curating, photographing and packing process, so you can trust our bundles. Just like any high-end consignment store, we carefully evaluate each item we receive and determine its quality and our ability to resell it Our ultimate test? If our founders, Sally & Thais, wouldn't be happy dressing their own little ones in an item, it's not going in a bundle!
Items curated in a bundle will fit into one of the following three categories:
- New with Tags - items with tags intact that have never been worn
- Immaculate condition - items in such good condition they look like they could be new
- Excellent condition with tiny blemish - items in excellent condition that have one small fault, e.g. tiny dot of a hole, tiny mark, slightest fading
We provide detail on the items in a bundle in the description, so that you can make an informed purchasing decision.
If for any reason you're not happy with your bundle, we offer returns within 14 days. You can find our Returns Policy here.
Our mission is to save parents' money and time, while reducing fashion waste. The way we do this is by prolonging the life of baby and toddler clothes items that still have an enormous amount of value and use left in them. The sad fact is, if we were to only stock brands that are great for people, animals and the planet, there wouldn't be too many brands that we would be able to stock.
Pure Bundle has big plans for the future. We will be a voice in the fashion industry that seeks to improve the social and environmental impact of brands. We will develop content over time that equips our community with more knowledge, tools and ideas about shopping sustainably. We will continue to find new ways for Pure Bundle to be a bigger part of the circular economy over time.
We accept credit cards (Visa, Mastercard, American Express) and Paypal.
SHIPPING
Pure Bundle offers free standard delivery. At this time, we cannot ship outside the UK.
For more details, please see our Shipping Policy.
If you have any further questions please get in touch with us at support@purebundle.com
RETURNS
You can return items up to 14 days after receipt by emailing us at support@purebundle.com. We are committed to ensuring your shopping experience with us is fun and easy.
We know returning products can be a hassle, so we do our best to make it super simple!
Please find our full Return Policy here.
If you have any further questions please get in touch with us at support@purebundle.com
CUSTOMER SUPPORT
Please find our Contact Us page here or send an email to support@purebundle.com
We would love to hear any feedback you have! What you love about Pure Bundle, how we can improve, what you wish we offered... Please email: support@purebundle.com with your thoughts.
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